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01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Country Profile: Czech Republic
06.1 Background
06.2 Geography
06.3 People and Language
06.4 Economic Overview
06.5 Business Overview
06.5.1 Global Competitive Index Ranking
06.5.2 FDI Inflow into Czech Republic by Country and Sector
07. Doing Business in Czech Republic
07.1 Key Indicators
08. Market Landscape
08.1 Global BPO Market Overview
08.1.1 F&A BPO
08.1.2 IT Services and Support
08.1.3 Customer Support
08.1.4 Procurement
08.1.5 HRO
08.2 Factors Affecting Choice of BPO Locations
09. Comparative Study of Popular BPO Destinations
10. BPO Market in Czech Republic: Competitive Advantage Analysis
10.1.1 Economic and Political Stability of Czech Republic
10.1.2 High-quality ICT Infrastructure
10.1.3 Tax Regime
10.1.4 Transportation Infrastructure
10.1.5 Highly Educated Workforce
10.1.6 Multiple Languages
10.2 State of BPO Market in Czech Republic
10.3 Pros and Cons of BPO Market in Czech Republic
10.4 PEST Analysis
10.5 Market Size and Forecast
10.6 Five Forces Analysis
11. Market Segmentation by Application
11.1 BPO Market in Czech Republic by Application 2014
12. Buying Criteria
13. Market Growth Drivers
14. Drivers and their Impact
15. Market Challenges
16. Impact of Drivers and Challenges
17. Market Trends
18. Trends and their Impact
19. Vendor Landscape
19.1 Market Analysis 2014
19.2 Other Prominent Vendors
20. Key Vendor Analysis
20.1 Accenture
20.1.1 Key Facts
20.1.2 Business Overview
20.1.3 Business Segmentation by Revenue 2013
20.1.4 Business Segmentation by Revenue 2012 and 2013
20.1.5 Geographical Segmentation by Revenue 2013
20.1.6 Business Strategy
20.1.7 Key Information
20.1.8 SWOT Analysis
20.2 Capgemini
20.2.1 Key Facts
20.2.2 Business Overview
20.2.3 Business Segmentation by Revenue 2013
20.2.4 Business Segmentation by Revenue 2012 and 2013
20.2.5 Geographical Segmentation by Revenue 2013
20.2.6 Business Strategy
20.2.7 Key Developments
20.2.8 SWOT Analysis
20.3 Infosys
20.3.1 Key Facts
20.3.2 Business Overview
20.3.3 Revenue by Business Segmentation 2014
20.3.4 Revenue by Business Segmentation 2013 and 2014
20.3.5 Revenue by Geographical Segmentation 2014
20.3.6 Business Strategy
20.3.7 Key Information
20.3.8 SWOT Analysis
20.4 OKIN Group
20.4.1 Key Facts
20.4.2 Business Overview
20.4.3 SWOT Analysis
21. Other Reports in this Series
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