GAO Market in Latin America - Market Research 2015-2019

Market outlook of outsourcing market

The availability of cost-effective and advanced technologies and favorable business conditions place Latin America as one of the most preferred locations for the outsourcing market. As a result, Technavio’s market research analysts expect the administrative outsourcing market in Latin America to gain traction at a rate of around 12% by the end of 2019.

The shortage of skilled labor to manage the human capital is posing a challenge to this market. The report predicts that by the end of 2015, Latin America would have a shortage of around 300,000 networking professionals. Outsourcing companies like Capgemini are filling this gap by bringing in workers from other regions.

Competitive landscape and key vendors
The outsourcing market in Latin America is dominated by global companies such as Accenture and IBM. However, growing attrition levels are posing challenges in managing process stability and continuity of operations for the vendors in the market.

The top four vendors in the market are –
•    Accenture
•    Capgemini
•    IBM
•    TCS

Other vendors in the market include ADP, Aon Hewitt, Cognizant, CGI, EXL, Genesys, Genpact, GEP, Infosys, KellyOCG, Kenexa, Manpower Group, NIIT, Noble System, Northgate Arinso, Raytheon, SafeGuard World, Softtek, Sutherland, Tech Mahindra, WNS, Wipro, Xerox, and Xchanging.

Segmentation of the outsourcing market in Latin America by service

•     Finance and accounting outsourcing (FAO) 
•     Recruitment process outsourcing (RPO )
•     Procurement 
•     Payroll outsourcing 
•     Training outsourcing