Global BPO Market in the Public Sector 2015-2019

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 List of Contracts in BPO Market in Public Sector
06.3 Market Size and Forecast
06.4 Five Forces Analysis
07. 5Market Segmentation by Service
07.1 Global BPO Market in Public Sector by Services
07.2 Global CRM BPO Market in Public Sector
07.2.1 Market Size and Forecast
07.3 Global HR Outsourcing Market in Public Sector
07.3.1 Market Size and Forecast
07.4 Global Finance and Accounting Outsourcing Market in Public Sector
07.4.1 Market Size and Forecast
07.5 Global Procurement Outsourcing in Public Sector
07.5.1 Market Size and Forecast
08. Market Segmentation by Products
08.1 Global HR Outsourcing Market in Public Sector by Products
08.2 Global Payroll Outsourcing Market in Public sector
08.2.1 Market Size and Forecast
08.3 Global RPO Market in Public Sector
08.3.1 Market Size and Forecast
09. Geographical Segmentation
09.1 Global BPO Market in Public Sector by Geographical Segmentation
09.2 Americas BPO Market in Public Sector
09.2.1 Market Size and Forecast
09.2.2 Key Countries in America
09.3 EMEA BPO Market in Public Sector
09.3.1 Market Size and Forecast
09.3.2 Key Countries in EMEA
09.4 APAC BPO Market in Public Sector
09.4.1 Market Size and Forecast
09.4.2 Key Countries in India
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Key Vendors 2014
17.3 Other Prominent Vendors
17.3.1 Aon
17.3.2 Cognizant
17.3.3 Convergys
17.3.4 Capita
17.3.5 Infosys
17.3.6 NCO Financial Systems
17.3.7 Xerox
17.3.8 Genpact
17.3.9 CGI Group
17.3.10 Harris Corporations
17.3.11 Northrop Grumman
17.3.12 Aegis
17.3.13 ATS Group
17.3.14 Corbus
17.3.15 HCL Technologies
17.3.16 WNS
17.3.17 Sutherland
17.4 Other Prominent Vendors
18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Key Information
18.1.8 SWOT Analysis
18.2 Capgemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Key Developments
18.2.8 SWOT Analysis
18.3 IBM
18.3.1 Key Facts
18.3.2 Business Description
18.3.3 Business Segmentation
18.3.4 Revenue Segmentation by Business Segment
18.3.5 Revenue Segmentation by Business Operation
18.3.6 Revenue Comparison of Business Segments 2012 and 2013
18.3.7 Revenue Segmentation by Geography
18.3.8 Business Strategy
18.3.9 Key Developments
18.3.10 SWOT Analysis
18.4 Serco Global Services
18.4.1 Key Facts
18.4.2 Business Overview
18.4.3 Business Segmentation
18.4.4 Market Segmentation
18.4.5 Geographical Segmentation
18.4.6 Recent Developments
18.4.7 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Revenue by Business Segmentation 2013
18.5.4 Revenue by Business Segmentation 2012 and 2013
18.5.5 Revenue by Geographical Segmentation 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis
18.6 Unisys
18.6.1 Key Facts
18.6.2 Business Overview
18.6.3 Business Segmentation by Revenue 2013
18.6.4 Business Segmentation by Revenue 2011-2013
18.6.5 Geographical Segmentation by Revenue 2013
18.6.6 Recent Developments
18.6.7 SWOT Analysis
18.7 Wipro
18.7.1 Key Facts
18.7.2 Business Overview
18.7.3 Revenue by Business Segmentation 2014
18.7.4 Revenue by Business Segmentation 2013 and 2014
18.7.5 Revenue by Geographical Segmentation 2014
18.7.6 Business Strategy
18.7.7 Recent Developments
18.7.8 SWOT Analysis
19. Other Reports in this Series