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The self-service kiosk market size is forecast to increase by USD 10.67 billion at a CAGR of 14.17% between 2023 and 2028. The market is experiencing significant growth due to several key trends. The increasing adoption of contactless payment systems is driving the market, as consumers seek convenient and hygienic ways to make transactions. Smart retail stores are also focusing on implementing self-service kiosks to enhance the shopping experience and improve operational efficiency. Additionally, the demand for tablet kiosks is surging due to their versatility and user-friendly interface. These trends are expected to continue shaping the market in the coming years. Furthermore, the market is witnessing innovation in technology, such as the integration of AI and machine learning, which is enabling advanced functionalities and personalized customer experiences.
Overall, the market is poised for strong growth, driven by these trends and the benefits they offer to both businesses and consumers.
Self-service kiosks are revolutionizing various industry verticals, particularly in the retail sector, by offering contactless payment processing and enhancing customer experience. These interactive machines are equipped with technologies like artificial intelligence, virtual reality, and augmented reality, transforming the way businesses engage with their clients. Self-service kiosks are extensively used for ticketing, banking services, check-ins, self-orders, and administrative processes. Key features of self-service kiosks include keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and more. These devices enable quick and efficient transactions, reducing wait times and increasing convenience. In the entertainment vertical, self-service kiosks are popular in gaming, stadiums, and sports betting.
They offer brand awareness benefits, allowing businesses to showcase promotional content and personalized offers. The retail vertical also heavily utilizes self-service kiosks, enabling seamless shopping experiences and streamlining administrative tasks. Governments are also adopting self-service kiosks for various applications, including passport renewals and tax payments. Overall, self-service kiosks are transforming industries by offering advanced technology, convenience, and improved customer experience.
The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in "USD billion" for the period 2024-2028, as well as historical data from 2018 - 2022 for the following segments.
The retail segment is estimated to witness significant growth during the forecast period. Self-service kiosks are revolutionizing the retail sector by providing contactless payment processing and enhancing customer experience. Artificial intelligence, virtual reality, and augmented reality technologies are being integrated into these kiosks, offering advanced functionalities such as ticketing, banking services, check-ins, self-orders, and more. The industry verticals ranging from government and citizens to employees, supply chains, and entertainment verticals, are adopting touchless self-service equipment for convenience. Hardware components like keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are essential for these kiosks. The entertainment industry, including gaming, stadiums, sports betting, and traditional betting methods, is a significant adopter of self-service kiosks.
In the retail vertical, self-service kiosks are being used in restaurants, petrol pumps, and retail stores to streamline administrative processes and improve brand awareness. Vertical insights suggest that the use of self-service kiosks is not limited to financial transactions but extends to various applications such as information dissemination and interactive experiences.
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The retail segment was valued at USD 2.18 billion in 2018 and showed a gradual increase during the forecast period.
North America is estimated to contribute 41% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
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The market is witnessing significant growth due to the increasing demand for touchless experiences in various sectors. Human intervention is minimized in these kiosks, providing consumers with a seamless and efficient experience. Location insights, such as bus & railway stations, parking lots, airports, petrol stations, banks, investments, and civil services, are increasingly adopting self-service kiosks to enhance consumer experience. Developed countries are leading the market trend, with governments and enterprises investing heavily in these technologies. The integration of self-service kiosks in these locations offers numerous benefits, including reduced waiting times, improved accuracy, and enhanced security. Consumers appreciate the convenience and speed of these touchless solutions, making self-service kiosks an essential component of modern infrastructure.
Our self-service kiosk market researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
Increasing adoption of contactless payment is the key driver of the market. Self-service kiosks have gained significant traction in various industry verticals, particularly in the retail sector, due to the increasing preference for contactless payment processing. These touchless self-service equipment enable customers to complete transactions swiftly and securely using credit cards, debit cards, or NFC-enabled devices. The contactless payment system not only enhances the customer experience but also streamlines administrative processes for merchants. Self-service kiosks are increasingly being adopted in ticketing, banking services, check-ins, self-orders, and other applications. The integration of artificial intelligence, virtual reality, and augmented reality technologies further enriches the offerings of self-service kiosks. The entertainment industry, including gaming, stadiums, sports betting, and traditional betting methods, is a significant adopter of self-service kiosks.
Further, hardware components such as keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are essential elements of self-service kiosks. The use of self-service kiosks extends beyond retail, with applications in industries such as government, where citizens and employees can access services with minimal human intervention. The convenience offered by self-service kiosks is also being leveraged in supply chains and petrol pumps to optimize operations. In conclusion, the adoption of self-service kiosks is driven by the need for contactless payment, enhanced customer experience, and operational efficiency. The integration of advanced technologies such as artificial intelligence, virtual reality, and augmented reality is further expanding the capabilities of self-service kiosks across various industry verticals.
A growing focus on smart retail stores is the upcoming trend in the market. Self-service kiosks are becoming increasingly prevalent in various industry verticals, particularly in the retail sector, as they offer contactless payment processing and enhance the customer experience. The integration of artificial intelligence, virtual reality, and augmented reality technologies further elevates their functionality. Self-service kiosks are used extensively for ticketing, banking services, check-ins, self-orders, and more. The hardware components of these kiosks include keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens. Government institutions and citizen services are also adopting touchless self-service equipment for administrative processes. In the entertainment industry, self-service kiosks are revolutionizing traditional betting methods, providing convenience for consumers in gaming, stadiums, sports betting, and other verticals.
Moreover, the hardware components of these kiosks are essential for seamless operations, including touch screens, card readers, and printers. The adoption of self-service kiosks is not limited to the retail vertical alone. In the petrol pumps and restaurants, self-service kiosks offer quick and efficient services, reducing the need for human intervention. Vertical insights suggest that the entertainment vertical is expected to dominate the market during the forecast period. The integration of self-service kiosks in various industry verticals will provide significant benefits, including increased convenience, improved customer experience, and brand awareness.
Growing demand for tablet kiosks is a key challenge affecting the market growth. The market is experiencing significant growth in various industry verticals, particularly in the retail sector, due to the integration of advanced technologies such as contactless payment processing, artificial intelligence, virtual reality, and augmented reality. Self-service kiosks are increasingly being used for ticketing, banking services, check-ins, self-orders, and more. Tablet kiosks, which are a popular type of self-service equipment, are mainly adopted in hotels, restaurants, and retail stores for improving customer experience and operational efficiency. For instance, in the hospitality industry, tablet kiosks are used for check-ins, while in the food and beverage sector, they are used for self-ordering and payment processing.
In the retail vertical, self-service kiosks are being deployed for administrative processes and supply chain management. Hardware components such as keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are integral to the functioning of self-service kiosks. The entertainment industry, including gaming, stadiums, and sports betting, is also embracing self-service kiosks to enhance brand awareness and offer touchless services. Government organizations and citizens are also leveraging self-service kiosks for various administrative processes, while employees in various sectors are using them for convenience and efficiency.
The market forecasting report includes the adoption lifecycle of the market, covering from the innovator's stage to the laggard's stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth analysis strategies.
Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Acante Solutions Ltd. - The company offers solutions for the sports industry. It also offers a comprehensive range of sports products, designed to cater to the evolving needs of consumers in an efficient and convenient manner.
The market research and growth report includes detailed analyses of the competitive landscape of the market and information about key companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
Self-service kiosks have revolutionized various industry verticals, including retail, banking, ticketing, and government, by offering touchless self-service equipment for contactless payment processing. These kiosks are transforming the customer experience by integrating artificial intelligence, virtual reality, and augmented reality. In the retail sector, self-service kiosks are being used for self-orders, check-ins, and brand awareness. Hardware components such as keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are essential for these kiosks. The entertainment industry, including gaming, sports betting, and stadiums, is leveraging self-service kiosks to enhance the user experience. Traditional betting methods are being replaced with these advanced technologies, offering convenience and reducing the need for human intervention.
In the administrative process, self-service kiosks are streamlining operations, saving time and resources. The banking sector is also adopting self-service kiosks for offering banking services, check-ins, and transactions. Government agencies are using these kiosks to provide services to citizens and employees, improving efficiency and reducing wait times. Self-service kiosks are also being integrated into supply chains, offering benefits to various industry verticals, including retail stores, petrol pumps, and restaurants. Overall, self-service kiosks are transforming the way services are delivered, offering convenience, contactless payment processing, and improved customer experience.
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Market Scope |
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Report Coverage |
Details |
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Page number |
180 |
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Base year |
2023 |
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Historic period |
2018 - 2022 |
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Forecast period |
2024-2028 |
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Growth momentum & CAGR |
Accelerate at a CAGR of 14.17% |
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Market Growth 2024-2028 |
USD 10.67 billion |
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Market structure |
Fragmented |
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YoY growth 2023-2024(%) |
12.12 |
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Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
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Performing market contribution |
North America at 41% |
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Key countries |
US, China, Japan, UK, and Canada |
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Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
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Key companies profiled |
Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., and Zebra Technologies Corp. |
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Market dynamics |
Parent market analysis, market growth inducers and obstacles, market forecast, fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, market condition analysis for the forecast period |
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Customization purview |
If our market report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Component
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
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