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IT support services can be defined as services required for the maintenance of the IT infrastructure of an organization. They consist of hardware support services and software support services. Hardware deployment consists of hardware installation and configuration, and the related support services can include telephonic support, online support, on-site support, and repair and maintenance. Software deployment and support services consist of the installation and configuration of packaged software. IT support services are required for preventive and remedial services to carry out the optimization of the IT software and hardware infrastructure of an organization. TechNavio's analysts forecast Global Hardware and Software Support Services market to grow at a CAGR of 3.80 percent over the period 2014-2019.
This report covers the present scenario and the growth prospects of the Global Hardware and Software Support Services market for the period 2014-2019. The market is categorized into two segments: Hardware Support Services and Software Support Services. The Software Support Services segment is further classified into two: application software and infrastructure software, whereas the Hardware Support Services segment is classified into five: networking, servers, storage, client, peripheral and others.
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Size and Forecast
06.2 Five Forces Analysis
07. Market Segmentation
07.1 Global Hardware and Software Support Services Market 2014
07.2 Global Software Support Services Market
07.2.1 Market Size and Forecast
07.2.2 Segmentation of Global Software Support Services
07.3 Global Applications Sub-segment Size and Forecast
07.4 Global System Infrastructure Software Sub-segment Size and Forecast
07.5 Global Hardware Support Services Segment Size and Forecast
07.5.1 Segmentation of Global Hardware Support Services
07.6 Global Networking Sub-segment Size and Forecast
07.7 Global Server Sub-segment Size and Forecast
07.8 Global Storage Sub-segment Size and Forecast
07.9 Global Client Sub-segment Size and Forecast
08. Geographical Segmentation
09. Key Leading Countries
USA
Japan
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Market Share Analysis 2013
17.2 Other Prominent Vendors
17.2.1 Avaya
17.2.2 CA Technologies
17.2.3 Cisco Systems
17.2.4 Dell
17.2.5 EMC
17.2.6 Fujitsu
17.2.7 Microsoft
17.2.8 Novell
18. Key Vendor Analysis
18.1 HP
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 IBM
18.2.1 Key Facts
18.2.2 Business Description
18.2.3 Business Segmentation
18.2.4 Revenue Segmentation by Business Segment
18.2.5 Revenue Segmentation by Business Operation
18.2.6 Revenue Comparison of Business Segments 2012 and 2013
18.2.7 Revenue Segmentation by Geography
18.2.8 Business Strategy
18.2.9 Key Developments
18.2.10 SWOT Analysis
18.3 Oracle
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Business Segmentation by Revenue 2013
18.3.4 Business Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 SAP AG
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segments
18.4.5 Revenue Comparison of Business Segments 2012 and 2013
18.4.6 Revenue Segmentation by Geography
18.4.7 Business Strategy
18.4.8 Key Developments
18.4.9 SWOT Analysis
19. Other Reports in this Series
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