Healthcare Business Process Outsourcing (BPO) Market Analysis North America, APAC, Europe, Middle East and Africa, South America - US, Canada, UK, China, Germany - Size and Forecast 2024-2028

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market by Geography
  • Executive Summary - Chart on Market Segmentation by Solution
  • Executive Summary - Chart on Market Segmentation by Service
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market

• 2.2 Market characteristics
  • Market characteristics analysis

• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition

• 3.2 Market segment analysis
  • Market segments

• 3.3 Market size 2023

• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Healthcare Business Process Outsourcing (BPO) Market 2018 - 2022
  • Historic Market Size - Data Table on Global Healthcare Business Process Outsourcing (BPO) Market 2018 - 2022 ($ million)

• 4.2 Solution segment analysis 2018 - 2022
  • Historic Market Size - Solution Segment 2018 - 2022 ($ million)

• 4.3 Service segment analysis 2018 - 2022
  • Historic Market Size - Service Segment 2018 - 2022 ($ million)

• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)

• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028

• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028

• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028

• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028

• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028

• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028

• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Solution

• 6.1 Market segments
  • Chart on Solution - Market share 2023-2028 (%)
  • Data Table on Solution - Market share 2023-2028 (%)

• 6.2 Comparison by Solution
  • Chart on Comparison by Solution
  • Data Table on Comparison by Solution

• 6.3 Manufacturing - Market size and forecast 2023-2028
  • Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
  • Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)

• 6.4 Research and development - Market size and forecast 2023-2028
  • Chart on Research and development - Market size and forecast 2023-2028 ($ million)
  • Data Table on Research and development - Market size and forecast 2023-2028 ($ million)
  • Chart on Research and development - Year-over-year growth 2023-2028 (%)
  • Data Table on Research and development - Year-over-year growth 2023-2028 (%)

• 6.5 Non-clinical services - Market size and forecast 2023-2028
  • Chart on Non-clinical services - Market size and forecast 2023-2028 ($ million)
  • Data Table on Non-clinical services - Market size and forecast 2023-2028 ($ million)
  • Chart on Non-clinical services - Year-over-year growth 2023-2028 (%)
  • Data Table on Non-clinical services - Year-over-year growth 2023-2028 (%)

• 6.6 Market opportunity by Solution
  • Market opportunity by Solution ($ million)
  • Data Table on Market opportunity by Solution ($ million)

7 Market Segmentation by Service

• 7.1 Market segments
  • Chart on Service - Market share 2023-2028 (%)
  • Data Table on Service - Market share 2023-2028 (%)

• 7.2 Comparison by Service
  • Chart on Comparison by Service
  • Data Table on Comparison by Service

• 7.3 Revenue cycle management - Market size and forecast 2023-2028
  • Chart on Revenue cycle management - Market size and forecast 2023-2028 ($ million)
  • Data Table on Revenue cycle management - Market size and forecast 2023-2028 ($ million)
  • Chart on Revenue cycle management - Year-over-year growth 2023-2028 (%)
  • Data Table on Revenue cycle management - Year-over-year growth 2023-2028 (%)

• 7.4 Patient care services - Market size and forecast 2023-2028
  • Chart on Patient care services - Market size and forecast 2023-2028 ($ million)
  • Data Table on Patient care services - Market size and forecast 2023-2028 ($ million)
  • Chart on Patient care services - Year-over-year growth 2023-2028 (%)
  • Data Table on Patient care services - Year-over-year growth 2023-2028 (%)

• 7.5 Patient enrollment and strategic planning - Market size and forecast 2023-2028
  • Chart on Patient enrollment and strategic planning - Market size and forecast 2023-2028 ($ million)
  • Data Table on Patient enrollment and strategic planning - Market size and forecast 2023-2028 ($ million)
  • Chart on Patient enrollment and strategic planning - Year-over-year growth 2023-2028 (%)
  • Data Table on Patient enrollment and strategic planning - Year-over-year growth 2023-2028 (%)

• 7.6 Market opportunity by Service
  • Market opportunity by Service ($ million)
  • Data Table on Market opportunity by Service ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share by geography 2023-2028 (%)
  • Data Table on Market share by geography 2023-2028 (%)

• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison

• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)

• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)

• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)

• 9.6 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)

• 9.7 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)

• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)

• 9.9 Canada - Market size and forecast 2023-2028
  • Chart on Canada - Market size and forecast 2023-2028 ($ million)
  • Data Table on Canada - Market size and forecast 2023-2028 ($ million)
  • Chart on Canada - Year-over-year growth 2023-2028 (%)
  • Data Table on Canada - Year-over-year growth 2023-2028 (%)

• 9.10 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)

• 9.11 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)

• 9.12 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)

• 9.13 Market opportunity by geography
  • Market opportunity by geography ($ million)
  • Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers

• 10.2 Market challenges

• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028

• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview

• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation

• 11.3 Landscape disruption
  • Overview on factors of disruption

• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered

• 12.2 Market positioning of companies
  • Matrix on companies position and classification

• 12.3 Accenture Plc
  • Accenture Plc - Overview
  • Accenture Plc - Business segments
  • Accenture Plc - Key news
  • Accenture Plc - Key offerings
  • Accenture Plc - Segment focus

• 12.4 Cognizant Technology Solutions Corp.
  • Cognizant Technology Solutions Corp. - Overview
  • Cognizant Technology Solutions Corp. - Business segments
  • Cognizant Technology Solutions Corp. - Key news
  • Cognizant Technology Solutions Corp. - Key offerings
  • Cognizant Technology Solutions Corp. - Segment focus

• 12.5 GeBBS Healthcare Solutions Inc.
  • GeBBS Healthcare Solutions Inc. - Overview
  • GeBBS Healthcare Solutions Inc. - Product / Service
  • GeBBS Healthcare Solutions Inc. - Key offerings

• 12.6 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus

• 12.7 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus

• 12.8 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus

• 12.9 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus

• 12.10 Invensis Technologies Pvt. Ltd.
  • Invensis Technologies Pvt. Ltd. - Overview
  • Invensis Technologies Pvt. Ltd. - Product / Service
  • Invensis Technologies Pvt. Ltd. - Key offerings

• 12.11 IQVIA Holdings Inc.
  • IQVIA Holdings Inc. - Overview
  • IQVIA Holdings Inc. - Business segments
  • IQVIA Holdings Inc. - Key news
  • IQVIA Holdings Inc. - Key offerings
  • IQVIA Holdings Inc. - Segment focus

• 12.12 OMH HealthEdge Holdings LLC
  • OMH HealthEdge Holdings LLC - Overview
  • OMH HealthEdge Holdings LLC - Product / Service
  • OMH HealthEdge Holdings LLC - Key offerings

• 12.13 R1 RCM Inc.
  • R1 RCM Inc. - Overview
  • R1 RCM Inc. - Product / Service
  • R1 RCM Inc. - Key offerings

• 12.14 Sutherland Global Services Inc.
  • Sutherland Global Services Inc. - Overview
  • Sutherland Global Services Inc. - Product / Service
  • Sutherland Global Services Inc. - Key offerings

• 12.15 Tata Consultancy Services Ltd.
  • Tata Consultancy Services Ltd. - Overview
  • Tata Consultancy Services Ltd. - Business segments
  • Tata Consultancy Services Ltd. - Key news
  • Tata Consultancy Services Ltd. - Key offerings
  • Tata Consultancy Services Ltd. - Segment focus

• 12.16 Wipro Ltd.
  • Wipro Ltd. - Overview
  • Wipro Ltd. - Business segments
  • Wipro Ltd. - Key news
  • Wipro Ltd. - Key offerings
  • Wipro Ltd. - Segment focus

• 12.17 WNS Holdings Ltd.
  • WNS Holdings Ltd. - Overview
  • WNS Holdings Ltd. - Business segments
  • WNS Holdings Ltd. - Key news
  • WNS Holdings Ltd. - Key offerings
  • WNS Holdings Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report

• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist

• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$

• 13.4 Research methodology
  • Research methodology

• 13.5 Data procurement
  • Information sources

• 13.6 Data validation
  • Data validation

• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing

• 13.8 Data synthesis
  • Data synthesis

• 13.9 360 degree market analysis
  • 360 degree market analysis

• 13.10 List of abbreviations
  • List of abbreviations