Global Help Desk Outsourcing Market 2015-2019

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 On-site Service Desk
06.1.2 Remote Dedicated Helpdesk Services
06.1.3 Shared Helpdesk Services
06.2 Market Size and Forecast
06.2.1 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Service
07.1 Global Helpdesk Outsourcing by Service Segmentation
07.2 Global Outsourced First and Second level Helpdesk Services
07.2.1 Market Size and Forecast
07.3 Global Outsourced Technical Support Helpdesk Services
07.3.1 Market Size and Forecast
08. Market Segmentation by End-users
08.1 Global Helpdesk Outsourcing Market by End Users
09. Geographical Segmentation
09.1 Global Helpdesk Outsourcing Market by Geographical Segmentation
09.2 Helpdesk Outsourcing Market in the APAC Region
09.2.1 Market Size and Forecast
09.3 Helpdesk Outsourcing Market in the EMEA Region
09.3.1 Market Size and Forecast
09.4 Helpdesk Outsourcing Market in the Americas
09.4.1 Market Size and Forecast
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.1.1 Key News
17.2 Key Vendors, 2014
17.3 Other Prominent Vendors
17.3.1 Atos
17.3.2 AttivaSoft
17.3.3 CGI Group
17.3.4 Dynasis
17.3.5 Getronics
17.3.6 Hudson Software
17.3.7 Inforonics Global Services
17.3.8 iYogi
17.3.9 Kayako
17.3.10 Northrop Grumman
17.3.11 Support.com
17.3.12 TCS
17.3.13 TELUS International
17.3.14 T-Systems
17.3.15 Unisys
18. Key Vendor Analysis
18.1 CSC
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 HCL Technologies
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 HP Enterprise Services
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Service Segmentation
18.3.4 SWOT Analysis
18.4 IBM
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segment
18.4.5 Revenue Segmentation by Business Operation
18.4.6 Revenue Comparison of Business Segments 2012 and 2013
18.4.7 Revenue Segmentation by Geography
18.4.8 Business Strategy
18.4.9 Key Developments
18.4.10 SWOT Analysis
18.5 Qcom Outsourcing
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Key Technologies
18.5.4 SWOT Analysis
18.6 Wipro
18.6.1 Key Facts
18.6.2 Business Overview
18.6.3 Revenue by Business Segmentation 2014
18.6.4 Revenue by Business Segmentation 2013 and 2014
18.6.5 Revenue by Geographical Segmentation 2014
18.6.6 Business Strategy
18.6.7 Recent Developments
18.6.8 SWOT Analysis
19. Other Reports in this Series