Overview of the global back office system integration market

Market research analysts at Technavio have predicted that the global back office system integration market will grow steadily at a CAGR of about 6% by 2020. This market research analysis identifies the need for automation in back office operations as one of the primary growth factors for this market. In industry sectors such as BFSI where back office operations are complex, implementing digital back office solutions can offer an enhanced user experience to the customers. System integration in the back-end not only simplifies back-end processes but streamlines front-end processes as well. Additionally, system integration also allows easy and effective deployment of digital banking services. Moreover, the automation of contact center in outsourcing services enables contact centers to deliver high-quality services by integrating front-end operations with back-end processes.

Rapid implementation of big data and analytics integration services is considered to be one of the major trends that will gain traction in this market during the forecast period. When integrated with back-end systems, big data and analytics systems collect information and predict consumer behavior at the marketplace. Moreover, system integration services enhance business efficiencies, reduce cycle time, and streamline routine business processes which induce organizations to integrate their existing IT infrastructure with big data and analytics.

Segmentation by end-user and analysis of the back office system integration market

• BFSI
• Telecom
• Retail
• Healthcare
• Manufacturing
• Automotive

During 2015, the BFSI segment accounted for about 20% of the total market share and dominated the back office integration market. Due to the increased number of processes, back office operations in the banking sector are highly complex. To deal with the rising complexities, the banking sector is revamping its IT infrastructure. The exponential increase in the investment in IT modernization will augment the growth of the industry.

Geographical segmentation and analysis of the back office system integration market

• Americas
• APAC
• EMEA

According to this market study, the Americas accounted for about 40% of the total market share during 2015 and will continue to dominate the back office system integration market during the next four years. Factors such as the increase in IT spending and the constant upgradation of the ICT infrastructure will have a positive impact on the growth of this market.

Competitive landscape and key vendors

The increase in the number of vendors offering back office management system solutions has led to the market being highly competitive. To differentiate their product from the competitors’, vendors will constantly invest in R&D and since clients select IT solutions that meet anticipated levels of SLAs, the level of competition is likely to intensify during the forecast period.

The leading vendors in the market are -

• CGI Group
• Consilia Technology
• MuleSoft
• NetSuite
• SAP SE

The other prominent vendors in the market are Accenture, Fujitsu, Genpact, HCL, IBM, Oracle, Sage Software Solution, Salesforce, Toshiba Information Systems, Scribe Software, and TCS.

Key questions answered in the report include

• What will the market size and the growth rate be in 2020?
• What are the key factors driving the back office system integration market?
• What are the key market trends impacting the growth of the back office system integration market?
• What are the challenges to market growth?
• Who are the key vendors in the back office system integration market?
• What are the market opportunities and threats faced by the vendors in the back office system integration market?
• Trending factors influencing the market shares of the Americas, APAC, and EMEA.
• What are the key outcomes of the five forces analysis of the back office system integration market?

Technavio also offers customization on reports based on specific client requirement.

Related reports

• Global Enterprise Application Integration Market 2016-2020
• Global Digital Transformations Services Market 2015-2019

Back office operations comprise all the processes used by employees that help keep the business running. Some of the examples of back office operations include accounting, finance, inventory management, order fulfillment, distribution, and logistics. The effective integration of back office systems with e-commerce not only improves coordination with the front office systems but also results in better efficiency and customer service. Integration refers to the coordination between e-commerce systems and back office processes, so the information from both systems is easily accessible from one location or database. 

The report, global back office system integration market is part of Technavio’s ICT research portfolio. This portfolio provides a comprehensive market analysis along with the market share, market sizing, and market segmentations covering areas such as automatic identification system, cloud computing, data center, enterprise application, IT security, ITO and BPO, and product lifecycle management. These market research reports provide a perspective on the various market opportunities and market threats along with the key trends that would influence the market growth during the forecast period. It presents insights into the changing competitive landscape and a detailed profiling and market analysis of the vendors. Also covered in the research are the key regions or countries that would have an impact on the market during the assessment years.