Global Back Office System Integration Market 2016-2020

Overview of the global back office system integration market

Market research analysts at Technavio have predicted that the global back office system integration market will grow steadily at a CAGR of about 6% by 2020. This market research analysis identifies the need for automation in back office operations as one of the primary growth factors for this market. In industry sectors such as BFSI where back office operations are complex, implementing digital back office solutions can offer an enhanced user experience to the customers. System integration in the back-end not only simplifies back-end processes but streamlines front-end processes as well. Additionally, system integration also allows easy and effective deployment of digital banking services. Moreover, the automation of contact center in outsourcing services enables contact centers to deliver high-quality services by integrating front-end operations with back-end processes.

Rapid implementation of big data and analytics integration services is considered to be one of the major trends that will gain traction in this market during the forecast period. When integrated with back-end systems, big data and analytics systems collect information and predict consumer behavior at the marketplace. Moreover, system integration services enhance business efficiencies, reduce cycle time, and streamline routine business processes which induce organizations to integrate their existing IT infrastructure with big data and analytics.

Segmentation by end-user and analysis of the back office system integration market

• BFSI
• Telecom
• Retail
• Healthcare
• Manufacturing
• Automotive