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The IT service management (ITSM) market size is forecast to increase by USD 11.42 billion at a CAGR of 14.34% between 2023 and 2028. The market is experiencing significant evolution due to the shift towards hybrid workplace models and the increasing demand for operational efficiency. IT employees in both IT companies and telecom businesses are embracing cloud-based models to deliver superior customer and user experiences, minimizing the impact of service disruptions. The integration of artificial intelligence (AI) and machine learning (ML) in ITSM is a key trend, enabling predictive maintenance and automated problem resolution. However, the lack of access to quality data remains a challenge, hindering the full potential of ITSM solutions. These factors are driving growth and innovation in the ITSM market landscape.
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Application
7 Market Segmentation by Deployment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
13 Appendix
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