BPO Business Analytics Market by End-user and Geography - Forecast and Analysis 2021-2025

1 Executive Summary

2 Market Landscape

• 2.1 Market ecosystem
  • Exhibit 01: Parent market
  • Exhibit 02: Market characteristics

• 2.2 Value chain analysis
  • Exhibit 03: Value chain analysis for data processing and outsourced services

3 Market Sizing

• 3.1 Market definition
  • Exhibit 04: Offerings of vendors included in the market definition

• 3.2 Market segment analysis
  • Exhibit 05: Market segments

• 3.3 Market size 2020

• 3.4 Market outlook: Forecast for 2020 - 2025
  • Exhibit 06: Global - Market size and forecast 2020 - 2025 ($ million)
  • Exhibit 07: Global market: Year-over-year growth 2020 - 2025 (%)

4 Five Forces Analysis

• 4.1 Five forces summary
  • Exhibit 08: Five forces analysis 2020 & 2025

• 4.2 Bargaining power of buyers
  • Exhibit 09: Bargaining power of buyers

• 4.3 Bargaining power of suppliers
  • Exhibit 10: Bargaining power of suppliers

• 4.4 Threat of new entrants
  • Exhibit 11: Threat of new entrants

• 4.5 Threat of substitutes
  • Exhibit 12: Threat of substitutes

• 4.6 Threat of rivalry
  • Exhibit 13: Threat of rivalry

• 4.7 Market condition
  • Exhibit 14: Market condition - Five forces 2020

5 Market Segmentation by End-user

• 5.1 Market segments
  • Exhibit 15: End user - Market share 2020-2025 (%)

• 5.2 Comparison by End user
  • Exhibit 16: Comparison by End user

• 5.3 BFSI - Market size and forecast 2020-2025
  • Exhibit 17: BFSI - Market size and forecast 2020-2025 ($ million)
  • Exhibit 18: BFSI - Year-over-year growth 2020-2025 (%)

• 5.4 Retail - Market size and forecast 2020-2025
  • Exhibit 19: Retail - Market size and forecast 2020-2025 ($ million)
  • Exhibit 20: Retail - Year-over-year growth 2020-2025 (%)

• 5.5 Healthcare - Market size and forecast 2020-2025
  • Exhibit 21: Healthcare - Market size and forecast 2020-2025 ($ million)
  • Exhibit 22: Healthcare - Year-over-year growth 2020-2025 (%)

• 5.6 Manufacturing - Market size and forecast 2020-2025
  • Exhibit 23: Manufacturing - Market size and forecast 2020-2025 ($ million)
  • Exhibit 24: Manufacturing - Year-over-year growth 2020-2025 (%)

• 5.7 Others - Market size and forecast 2020-2025
  • Exhibit 25: Others - Market size and forecast 2020-2025 ($ million)
  • Exhibit 26: Others - Year-over-year growth 2020-2025 (%)

• 5.8 Market opportunity by End user
  • Exhibit 27: Market opportunity by End user

6 Customer landscape

• 6.1 Customer landscape
  • Exhibit 28: Customer landscape

7 Geographic Landscape

• 7.1 Geographic segmentation
  • Exhibit 29: Market share by geography 2020-2025 (%)

• 7.2 Geographic comparison
  • Exhibit 30: Geographic comparison

• 7.3 North America - Market size and forecast 2020-2025
  • Exhibit 31: North America - Market size and forecast 2020-2025 ($ million)
  • Exhibit 32: North America - Year-over-year growth 2020-2025 (%)

• 7.4 APAC - Market size and forecast 2020-2025
  • Exhibit 33: APAC - Market size and forecast 2020-2025 ($ million)
  • Exhibit 34: APAC - Year-over-year growth 2020-2025 (%)

• 7.5 Europe - Market size and forecast 2020-2025
  • Exhibit 35: Europe - Market size and forecast 2020-2025 ($ million)
  • Exhibit 36: Europe - Year-over-year growth 2020-2025 (%)

• 7.6 MEA - Market size and forecast 2020-2025
  • Exhibit 37: MEA - Market size and forecast 2020-2025 ($ million)
  • Exhibit 38: MEA - Year-over-year growth 2020-2025 (%)

• 7.7 South America - Market size and forecast 2020-2025
  • Exhibit 39: South America - Market size and forecast 2020-2025 ($ million)
  • Exhibit 40: South America - Year-over-year growth 2020-2025 (%)

• 7.8 Key leading countries
  • Exhibit 41: Key leading countries

• 7.9 Market opportunity by geography
  • Exhibit 42: Market opportunity by geography ($ million)

8 Drivers, Challenges, and Trends

• 8.1 Market drivers

• 8.2 Market challenges
  • Exhibit 43: Impact of drivers and challenges

• 8.3 Market trends

9 Vendor Landscape

• 9.1 Vendor landscape
  • Exhibit 44: Vendor landscape

• 9.2 Landscape disruption
  • Exhibit 45: Landscape disruption
  • Exhibit 46: Industry risks

10 Vendor Analysis

• 10.1 Vendors covered

• 10.2 Market positioning of vendors
  • Exhibit 48: Market positioning of vendors

• 10.3 Accenture Plc
  • Exhibit 49: Accenture Plc - Overview
  • Exhibit 50: Accenture Plc - Business segments
  • Exhibit 51: Accenture Plc – Key news
  • Exhibit 52: Accenture Plc - Key offerings
  • Exhibit 53: Accenture Plc - Segment focus

• 10.4 Capgemini SE
  • Exhibit 54: Capgemini SE - Overview
  • Exhibit 55: Capgemini SE - Business segments
  • Exhibit 56: Capgemini SE – Key news
  • Exhibit 57: Capgemini SE - Key offerings
  • Exhibit 58: Capgemini SE - Segment focus

• 10.5 Cognizant Technology Solutions Corp.
  • Exhibit 59: Cognizant Technology Solutions Corp. - Overview
  • Exhibit 60: Cognizant Technology Solutions Corp. - Business segments
  • Exhibit 61: Cognizant Technology Solutions Corp. – Key news
  • Exhibit 62: Cognizant Technology Solutions Corp. - Key offerings
  • Exhibit 63: Cognizant Technology Solutions Corp. - Segment focus

• 10.6 Dell Technologies Inc.
  • Exhibit 64: Dell Technologies Inc. - Overview
  • Exhibit 65: Dell Technologies Inc. - Business segments
  • Exhibit 66: Dell Technologies Inc. - Key offerings
  • Exhibit 67: Dell Technologies Inc. - Segment focus

• 10.7 Fujitsu Ltd.
  • Exhibit 68: Fujitsu Ltd. - Overview
  • Exhibit 69: Fujitsu Ltd. - Business segments
  • Exhibit 70: Fujitsu Ltd. – Key news
  • Exhibit 71: Fujitsu Ltd. - Key offerings
  • Exhibit 72: Fujitsu Ltd. - Segment focus

• 10.8 Hewlett Packard Enterprise Development LP
  • Exhibit 73: Hewlett Packard Enterprise Development LP - Overview
  • Exhibit 74: Hewlett Packard Enterprise Development LP - Business segments
  • Exhibit 75: Hewlett Packard Enterprise Development LP - Key news
  • Exhibit 76: Hewlett Packard Enterprise Development LP - Key offerings
  • Exhibit 77: Hewlett Packard Enterprise Development LP - Segment focus

• 10.9 Infosys Ltd.
  • Exhibit 78: Infosys Ltd. - Overview
  • Exhibit 79: Infosys Ltd. - Business segments
  • Exhibit 80: Infosys Ltd. – Key news
  • Exhibit 81: Infosys Ltd. - Key offerings
  • Exhibit 82: Infosys Ltd. - Segment focus

• 10.10 International Business Machines Corp.
  • Exhibit 83: International Business Machines Corp. - Overview
  • Exhibit 84: International Business Machines Corp. - Business segments
  • Exhibit 85: International Business Machines Corp. – Key news
  • Exhibit 86: International Business Machines Corp. - Key offerings
  • Exhibit 87: International Business Machines Corp. - Segment focus

• 10.11 Tata Consultancy Services Ltd.
  • Exhibit 88: Tata Consultancy Services Ltd. - Overview
  • Exhibit 89: Tata Consultancy Services Ltd. - Business segments
  • Exhibit 90: Tata Consultancy Services Ltd. – Key news
  • Exhibit 91: Tata Consultancy Services Ltd. - Key offerings
  • Exhibit 92: Tata Consultancy Services Ltd. - Segment focus

• 10.12 Wipro Ltd.
  • Exhibit 93: Wipro Ltd. - Overview
  • Exhibit 94: Wipro Ltd. - Business segments
  • Exhibit 95: Wipro Ltd. – Key news
  • Exhibit 96: Wipro Ltd. - Key offerings
  • Exhibit 97: Wipro Ltd. - Segment focus

11 Appendix

• 11.1 Scope of the report

• 11.2 Currency conversion rates for US$
  • Exhibit 98: Currency conversion rates for US$

• 11.3 Research methodology
  • Exhibit 99: Research Methodology
  • Exhibit 100: Validation techniques employed for market sizing
  • Exhibit 101: Information sources

• 11.4 List of abbreviations
  • Exhibit 102: List of abbreviations