1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by Business Segment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
- 2.2 Market characteristics
- Market characteristics analysis
3 Market Sizing
- 3.1 Market definition
- Offerings of companies included in the market definition
- 3.2 Market segment analysis
- 3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
- 4.1 Global Technical Support Outsourcing Market 2018 - 2022
- Historic Market Size - Data Table on Global Technical Support Outsourcing Market 2018 - 2022 ($ billion)
- 4.2 Type segment analysis 2018 - 2022
- Historic Market Size - Type Segment 2018 - 2022 ($ billion)
- 4.3 Business segment analysis 2018 - 2022
- Historic Market Size - Business Segment 2018 - 2022 ($ billion)
- 4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
- 4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
- 5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
- 5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
- 5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- 5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
- 5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
- 5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
- 5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Type
- 6.1 Market segments
- Chart on Type - Market share (2023-2028) (%)
- Data Table on Type - Market share (2023-2028) (%)
- 6.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
- 6.3 Help Desk - Market size and forecast (2023-2028)
- Chart on Help Desk - Market size and forecast (2023-2028) ($ billion)
- Data Table on Help Desk - Market size and forecast (2023-2028) ($ billion)
- Chart on Help Desk - Year-over-year growth (2023-2028) (%)
- Data Table on Help Desk - Year-over-year growth (2023-2028) (%)
- 6.4 Call Center Services - Market size and forecast (2023-2028)
- Chart on Call Center Services - Market size and forecast (2023-2028) ($ billion)
- Data Table on Call Center Services - Market size and forecast (2023-2028) ($ billion)
- Chart on Call Center Services - Year-over-year growth (2023-2028) (%)
- Data Table on Call Center Services - Year-over-year growth (2023-2028) (%)
- 6.5 Managed Technical Support - Market size and forecast (2023-2028)
- Chart on Managed Technical Support - Market size and forecast (2023-2028) ($ billion)
- Data Table on Managed Technical Support - Market size and forecast (2023-2028) ($ billion)
- Chart on Managed Technical Support - Year-over-year growth (2023-2028) (%)
- Data Table on Managed Technical Support - Year-over-year growth (2023-2028) (%)
- 6.6 Market opportunity by Type
- Market opportunity by Type ($ billion)
- Data Table on Market opportunity by Type ($ billion)
7 Market Segmentation by Business Segment
- 7.1 Market segments
- Chart on Business Segment - Market share (2023-2028) (%)
- Data Table on Business Segment - Market share (2023-2028) (%)
- 7.2 Comparison by Business Segment
- Chart on Comparison by Business Segment
- Data Table on Comparison by Business Segment
- 7.3 Large enterprises - Market size and forecast (2023-2028)
- Chart on Large enterprises - Market size and forecast (2023-2028) ($ billion)
- Data Table on Large enterprises - Market size and forecast (2023-2028) ($ billion)
- Chart on Large enterprises - Year-over-year growth (2023-2028) (%)
- Data Table on Large enterprises - Year-over-year growth (2023-2028) (%)
- 7.4 SMEs - Market size and forecast (2023-2028)
- Chart on SMEs - Market size and forecast (2023-2028) ($ billion)
- Data Table on SMEs - Market size and forecast (2023-2028) ($ billion)
- Chart on SMEs - Year-over-year growth (2023-2028) (%)
- Data Table on SMEs - Year-over-year growth (2023-2028) (%)
- 7.5 Market opportunity by Business Segment
- Market opportunity by Business Segment ($ billion)
- Data Table on Market opportunity by Business Segment ($ billion)
8 Market Segmentation by End-User
- 8.1 Market segments
- Chart on End-User - Market share (2023-2028) (%)
- Data Table on End-User - Market share (2023-2028) (%)
- 8.2 Comparison by End-User
- Chart on Comparison by End-User
- Data Table on Comparison by End-User
- 8.3 Banking, Financial Services, and Insurance (BFSI) - Market size and forecast (2023-2028)
- Chart on Banking, Financial Services, and Insurance (BFSI) - Market size and forecast (2023-2028) ($ billion)
- Data Table on Banking, Financial Services, and Insurance (BFSI) - Market size and forecast (2023-2028) ($ billion)
- Chart on Banking, Financial Services, and Insurance (BFSI) - Year-over-year growth (2023-2028) (%)
- Data Table on Banking, Financial Services, and Insurance (BFSI) - Year-over-year growth (2023-2028) (%)
- 8.4 Healthcare - Market size and forecast (2023-2028)
- Chart on Healthcare - Market size and forecast (2023-2028) ($ billion)
- Data Table on Healthcare - Market size and forecast (2023-2028) ($ billion)
- Chart on Healthcare - Year-over-year growth (2023-2028) (%)
- Data Table on Healthcare - Year-over-year growth (2023-2028) (%)
- 8.5 Retail & E-commerce - Market size and forecast (2023-2028)
- Chart on Retail & E-commerce - Market size and forecast (2023-2028) ($ billion)
- Data Table on Retail & E-commerce - Market size and forecast (2023-2028) ($ billion)
- Chart on Retail & E-commerce - Year-over-year growth (2023-2028) (%)
- Data Table on Retail & E-commerce - Year-over-year growth (2023-2028) (%)
- 8.6 Market opportunity by End-User
- Market opportunity by End-User ($ billion)
- Data Table on Market opportunity by End-User ($ billion)
9 Customer Landscape
- 9.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
10 Geographic Landscape
- 10.1 Geographic segmentation
- Chart on Market share by geography 2023-2028 (%)
- Data Table on Market share by geography 2023-2028 (%)
- 10.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
- 10.3 APAC - Market size and forecast (2023-2028)
- Chart on APAC - Market size and forecast (2023-2028) ($ billion)
- Data Table on APAC - Market size and forecast (2023-2028) ($ billion)
- Chart on APAC - Year-over-year growth (2023-2028) (%)
- Data Table on APAC - Year-over-year growth (2023-2028) (%)
- Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
- 10.4 South America - Market size and forecast (2023-2028)
- Chart on South America - Market size and forecast (2023-2028) ($ billion)
- Data Table on South America - Market size and forecast (2023-2028) ($ billion)
- Chart on South America - Year-over-year growth (2023-2028) (%)
- Data Table on South America - Year-over-year growth (2023-2028) (%)
- Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
- 10.5 Europe - Market size and forecast (2023-2028)
- Chart on Europe - Market size and forecast (2023-2028) ($ billion)
- Data Table on Europe - Market size and forecast (2023-2028) ($ billion)
- Chart on Europe - Year-over-year growth (2023-2028) (%)
- Data Table on Europe - Year-over-year growth (2023-2028) (%)
- Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
- 10.6 North America - Market size and forecast (2023-2028)
- Chart on North America - Market size and forecast (2023-2028) ($ billion)
- Data Table on North America - Market size and forecast (2023-2028) ($ billion)
- Chart on North America - Year-over-year growth (2023-2028) (%)
- Data Table on North America - Year-over-year growth (2023-2028) (%)
- Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
- 10.7 Middle East and Africa - Market size and forecast (2023-2028)
- Chart on Middle East and Africa - Market size and forecast (2023-2028) ($ billion)
- Data Table on Middle East and Africa - Market size and forecast (2023-2028) ($ billion)
- Chart on Middle East and Africa - Year-over-year growth (2023-2028) (%)
- Data Table on Middle East and Africa - Year-over-year growth (2023-2028) (%)
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- 10.8 US - Market size and forecast (2023-2028)
- Chart on US - Market size and forecast (2023-2028) ($ billion)
- Data Table on US - Market size and forecast (2023-2028) ($ billion)
- Chart on US - Year-over-year growth (2023-2028) (%)
- Data Table on US - Year-over-year growth (2023-2028) (%)
- Chart on China - Market size and forecast 2023-2028 ($ billion)
- Data Table on China - Market size and forecast 2023-2028 ($ billion)
- Chart on China - Year-over-year growth 2023-2028 (%)
- Data Table on China - Year-over-year growth 2023-2028 (%)
- 10.9 Canada - Market size and forecast (2023-2028)
- Chart on Canada - Market size and forecast (2023-2028) ($ billion)
- Data Table on Canada - Market size and forecast (2023-2028) ($ billion)
- Chart on Canada - Year-over-year growth (2023-2028) (%)
- Data Table on Canada - Year-over-year growth (2023-2028) (%)
- Chart on Brazil - Market size and forecast 2023-2028 ($ billion)
- Data Table on Brazil - Market size and forecast 2023-2028 ($ billion)
- Chart on Brazil - Year-over-year growth 2023-2028 (%)
- Data Table on Brazil - Year-over-year growth 2023-2028 (%)
- 10.10 Germany - Market size and forecast (2023-2028)
- Chart on Germany - Market size and forecast (2023-2028) ($ billion)
- Data Table on Germany - Market size and forecast (2023-2028) ($ billion)
- Chart on Germany - Year-over-year growth (2023-2028) (%)
- Data Table on Germany - Year-over-year growth (2023-2028) (%)
- Chart on India - Market size and forecast 2023-2028 ($ billion)
- Data Table on India - Market size and forecast 2023-2028 ($ billion)
- Chart on India - Year-over-year growth 2023-2028 (%)
- Data Table on India - Year-over-year growth 2023-2028 (%)
- 10.11 UK - Market size and forecast (2023-2028)
- Chart on UK - Market size and forecast (2023-2028) ($ billion)
- Data Table on UK - Market size and forecast (2023-2028) ($ billion)
- Chart on UK - Year-over-year growth (2023-2028) (%)
- Data Table on UK - Year-over-year growth (2023-2028) (%)
- Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
- 10.12 Italy - Market size and forecast (2023-2028)
- Chart on Italy - Market size and forecast (2023-2028) ($ billion)
- Data Table on Italy - Market size and forecast (2023-2028) ($ billion)
- Chart on Italy - Year-over-year growth (2023-2028) (%)
- Data Table on Italy - Year-over-year growth (2023-2028) (%)
- Chart on Argentina - Market size and forecast 2023-2028 ($ billion)
- Data Table on Argentina - Market size and forecast 2023-2028 ($ billion)
- Chart on Argentina - Year-over-year growth 2023-2028 (%)
- Data Table on Argentina - Year-over-year growth 2023-2028 (%)
- 10.13 France - Market size and forecast (2023-2028)
- Chart on France - Market size and forecast (2023-2028) ($ billion)
- Data Table on France - Market size and forecast (2023-2028) ($ billion)
- Chart on France - Year-over-year growth (2023-2028) (%)
- Data Table on France - Year-over-year growth (2023-2028) (%)
- Market opportunity by geography ($ billion)
- Data Tables on Market opportunity by geography ($ billion)
- 10.14 China - Market size and forecast (2023-2028)
- Chart on China - Market size and forecast (2023-2028) ($ billion)
- Data Table on China - Market size and forecast (2023-2028) ($ billion)
- Chart on China - Year-over-year growth (2023-2028) (%)
- Data Table on China - Year-over-year growth (2023-2028) (%)
- 10.15 India - Market size and forecast (2023-2028)
- Chart on India - Market size and forecast (2023-2028) ($ billion)
- Data Table on India - Market size and forecast (2023-2028) ($ billion)
- Chart on India - Year-over-year growth (2023-2028) (%)
- Data Table on India - Year-over-year growth (2023-2028) (%)
- 10.16 Japan - Market size and forecast (2023-2028)
- Chart on Japan - Market size and forecast (2023-2028) ($ billion)
- Data Table on Japan - Market size and forecast (2023-2028) ($ billion)
- Chart on Japan - Year-over-year growth (2023-2028) (%)
- Data Table on Japan - Year-over-year growth (2023-2028) (%)
- 10.17 Brazil - Market size and forecast (2023-2028)
- Chart on Brazil - Market size and forecast (2023-2028) ($ billion)
- Data Table on Brazil - Market size and forecast (2023-2028) ($ billion)
- Chart on Brazil - Year-over-year growth (2023-2028) (%)
- Data Table on Brazil - Year-over-year growth (2023-2028) (%)
- 10.18 Egypt - Market size and forecast (2023-2028)
- Chart on Egypt - Market size and forecast (2023-2028) ($ billion)
- Data Table on Egypt - Market size and forecast (2023-2028) ($ billion)
- Chart on Egypt - Year-over-year growth (2023-2028) (%)
- Data Table on Egypt - Year-over-year growth (2023-2028) (%)
- 10.19 UAE - Market size and forecast (2023-2028)
- Chart on UAE - Market size and forecast (2023-2028) ($ billion)
- Data Table on UAE - Market size and forecast (2023-2028) ($ billion)
- Chart on UAE - Year-over-year growth (2023-2028) (%)
- Data Table on UAE - Year-over-year growth (2023-2028) (%)
- 10.20 Oman - Market size and forecast (2023-2028)
- Chart on Oman - Market size and forecast (2023-2028) ($ billion)
- Data Table on Oman - Market size and forecast (2023-2028) ($ billion)
- Chart on Oman - Year-over-year growth (2023-2028) (%)
- Data Table on Oman - Year-over-year growth (2023-2028) (%)
- 10.21 Argentina - Market size and forecast (2023-2028)
- Chart on Argentina - Market size and forecast (2023-2028) ($ billion)
- Data Table on Argentina - Market size and forecast (2023-2028) ($ billion)
- Chart on Argentina - Year-over-year growth (2023-2028) (%)
- Data Table on Argentina - Year-over-year growth (2023-2028) (%)
- 10.22 KSA - Market size and forecast (2023-2028)
- Chart on KSA - Market size and forecast (2023-2028) ($ billion)
- Data Table on KSA - Market size and forecast (2023-2028) ($ billion)
- Chart on KSA - Year-over-year growth (2023-2028) (%)
- Data Table on KSA - Year-over-year growth (2023-2028) (%)
- 10.23 UAE - Market size and forecast (2023-2028)
- Chart on UAE - Market size and forecast (2023-2028) ($ billion)
- Data Table on UAE - Market size and forecast (2023-2028) ($ billion)
- Chart on UAE - Year-over-year growth (2023-2028) (%)
- Data Table on UAE - Year-over-year growth (2023-2028) (%)
- 10.24 Brazil - Market size and forecast (2023-2028)
- Chart on Brazil - Market size and forecast (2023-2028) ($ billion)
- Data Table on Brazil - Market size and forecast (2023-2028) ($ billion)
- Chart on Brazil - Year-over-year growth (2023-2028) (%)
- Data Table on Brazil - Year-over-year growth (2023-2028) (%)
- 10.25 Rest of World (ROW) - Market size and forecast (2023-2028)
- Chart on Rest of World (ROW) - Market size and forecast (2023-2028) ($ billion)
- Data Table on Rest of World (ROW) - Market size and forecast (2023-2028) ($ billion)
- Chart on Rest of World (ROW) - Year-over-year growth (2023-2028) (%)
- Data Table on Rest of World (ROW) - Year-over-year growth (2023-2028) (%)
11 Drivers, Challenges, and Opportunity/Restraints
- 11.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
- 11.4 Market opportunities/restraints
12 Competitive Landscape
- 12.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 12.3 Landscape disruption
- Overview on factors of disruption
- 12.4 Industry risks
- Impact of key risks on business
13 Competitive Analysis
- 13.2 Market positioning of companies
- Matrix on companies position and classification
- 13.3 Accenture Plc (Ireland)
- Accenture Plc (Ireland) - Overview
- Accenture Plc (Ireland) - Product / Service
- Accenture Plc (Ireland) - Key offerings
- 13.4 HCL Technologies Ltd. (India)
- HCL Technologies Ltd. (India) - Overview
- HCL Technologies Ltd. (India) - Product / Service
- HCL Technologies Ltd. (India) - Key offerings
- 13.5 Infosys Ltd. (India)
- Infosys Ltd. (India) - Overview
- Infosys Ltd. (India) - Product / Service
- Infosys Ltd. (India) - Key offerings
- 13.6 Tata Consultancy Services Ltd. (India)
- Tata Consultancy Services Ltd. (India) - Overview
- Tata Consultancy Services Ltd. (India) - Product / Service
- Tata Consultancy Services Ltd. (India) - Key offerings
- 13.7 Wipro Ltd. (India)
- Wipro Ltd. (India) - Overview
- Wipro Ltd. (India) - Product / Service
- Wipro Ltd. (India) - Key offerings
- 13.8 Genpact Ltd. (United States)
- Genpact Ltd. (United States) - Overview
- Genpact Ltd. (United States) - Product / Service
- Genpact Ltd. (United States) - Key offerings
- 13.9 IBM Corporation (United States)
- IBM Corporation (United States) - Overview
- IBM Corporation (United States) - Product / Service
- IBM Corporation (United States) - Key offerings
- 13.10 Computer Generated Solutions Inc. (United States)
- Computer Generated Solutions Inc. (United States) - Overview
- Computer Generated Solutions Inc. (United States) - Product / Service
- Computer Generated Solutions Inc. (United States) - Key offerings
- 13.11 Aress Software and Education Technologies P Ltd. (India)
- Aress Software and Education Technologies P Ltd. (India) - Overview
- Aress Software and Education Technologies P Ltd. (India) - Product / Service
- Aress Software and Education Technologies P Ltd. (India) - Key offerings
- 13.12 Flatworld Solutions Pvt. Ltd. (India)
- Flatworld Solutions Pvt. Ltd. (India) - Overview
- Flatworld Solutions Pvt. Ltd. (India) - Product / Service
- Flatworld Solutions Pvt. Ltd. (India) - Key offerings
- 13.13 Invensis Technologies Pvt Ltd. (India)
- Invensis Technologies Pvt Ltd. (India) - Overview
- Invensis Technologies Pvt Ltd. (India) - Product / Service
- Invensis Technologies Pvt Ltd. (India) - Key offerings
- 13.14 CSS Corp. (United States)
- CSS Corp. (United States) - Overview
- CSS Corp. (United States) - Product / Service
- CSS Corp. (United States) - Key offerings
- 13.15 Essentiel Outsourcing S.L. (Spain)
- Essentiel Outsourcing S.L. (Spain) - Overview
- Essentiel Outsourcing S.L. (Spain) - Product / Service
- Essentiel Outsourcing S.L. (Spain) - Key offerings
- 13.16 IBN Technologies Ltd. (India)
- IBN Technologies Ltd. (India) - Overview
- IBN Technologies Ltd. (India) - Product / Service
- IBN Technologies Ltd. (India) - Key offerings
- 13.17 Qcom Outsourcing Ltd. (United Kingdom)
- Qcom Outsourcing Ltd. (United Kingdom) - Overview
- Qcom Outsourcing Ltd. (United Kingdom) - Product / Service
- Qcom Outsourcing Ltd. (United Kingdom) - Key offerings
- 13.18 Suma Soft Pvt. Ltd. (India)
- Suma Soft Pvt. Ltd. (India) - Overview
- Suma Soft Pvt. Ltd. (India) - Product / Service
- Suma Soft Pvt. Ltd. (India) - Key offerings
- 13.19 Telegenisys Inc. (United States)
- Telegenisys Inc. (United States) - Overview
- Telegenisys Inc. (United States) - Product / Service
- Telegenisys Inc. (United States) - Key offerings
- 13.20 Worldwide Call Centers Inc. (United States)
- Worldwide Call Centers Inc. (United States) - Overview
- Worldwide Call Centers Inc. (United States) - Product / Service
- Worldwide Call Centers Inc. (United States) - Key offerings
- 13.21 Collabera Inc. (United States)
- Collabera Inc. (United States) - Overview
- Collabera Inc. (United States) - Product / Service
- Collabera Inc. (United States) - Key offerings
- 13.22 Concentrix Corporation (United States)
- Concentrix Corporation (United States) - Overview
- Concentrix Corporation (United States) - Product / Service
- Concentrix Corporation (United States) - Key offerings
14 Appendix
- 14.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 14.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 14.4 Research methodology
- 14.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 14.9 360 degree market analysis
- 360 degree market analysis
- 14.10 List of abbreviations
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