Technical Support Outsourcing Market Analysis, Size, and Forecast 2024-2028: North America (US, Canada), Europe (Germany, UK, Italy, France), APAC (China, India, Japan), South America (Brazil), Middle East & Africa

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market by Geography
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Business Segment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market

• 2.2 Market characteristics
  • Market characteristics analysis

• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition

• 3.2 Market segment analysis
  • Market segments

• 3.3 Market size 2023

• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Technical Support Outsourcing Market 2018 - 2022
  • Historic Market Size - Data Table on Global Technical Support Outsourcing Market 2018 - 2022 ($ billion)

• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ billion)

• 4.3 Business segment analysis 2018 - 2022
  • Historic Market Size - Business Segment 2018 - 2022 ($ billion)

• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ billion)

• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028

• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028

• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028

• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028

• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028

• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028

• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)

• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type

• 6.3 Help desk - Market size and forecast 2023-2028
  • Chart on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Chart on Help desk - Year-over-year growth 2023-2028 (%)
  • Data Table on Help desk - Year-over-year growth 2023-2028 (%)

• 6.4 Call center - Market size and forecast 2023-2028
  • Chart on Call center - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Call center - Market size and forecast 2023-2028 ($ billion)
  • Chart on Call center - Year-over-year growth 2023-2028 (%)
  • Data Table on Call center - Year-over-year growth 2023-2028 (%)

• 6.5 Market opportunity by Type
  • Market opportunity by Type ($ billion)
  • Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Business Segment

• 7.1 Market segments
  • Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
  • Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)

• 7.2 Comparison by Market Segmentation by Business Segment
  • Chart on Comparison by Market Segmentation by Business Segment
  • Data Table on Comparison by Market Segmentation by Business Segment

• 7.3 Large enterprises - Market size and forecast 2023-2028
  • Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)

• 7.4 SMEs - Market size and forecast 2023-2028
  • Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Data Table on SMEs - Year-over-year growth 2023-2028 (%)

• 7.5 Market opportunity by Market Segmentation by Business Segment
  • Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share by geography 2023-2028 (%)
  • Data Table on Market share by geography 2023-2028 (%)

• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison

• 9.3 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)

• 9.4 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)

• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)

• 9.6 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)

• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)

• 9.8 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ billion)
  • Data Table on China - Market size and forecast 2023-2028 ($ billion)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)

• 9.9 Brazil - Market size and forecast 2023-2028
  • Chart on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Chart on Brazil - Year-over-year growth 2023-2028 (%)
  • Data Table on Brazil - Year-over-year growth 2023-2028 (%)

• 9.10 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)

• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)

• 9.12 Argentina - Market size and forecast 2023-2028
  • Chart on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Chart on Argentina - Year-over-year growth 2023-2028 (%)
  • Data Table on Argentina - Year-over-year growth 2023-2028 (%)

• 9.13 Market opportunity by geography
  • Market opportunity by geography ($ billion)
  • Data Tables on Market opportunity by geography ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers

• 10.2 Market challenges

• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028

• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview

• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation

• 11.3 Landscape disruption
  • Overview on factors of disruption

• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered

• 12.2 Market positioning of companies
  • Matrix on companies position and classification

• 12.3 Aress Software and Education Technologies P Ltd.
  • Aress Software and Education Technologies P Ltd. - Overview
  • Aress Software and Education Technologies P Ltd. - Product / Service
  • Aress Software and Education Technologies P Ltd. - Key offerings

• 12.4 Computer Generated Solutions Inc.
  • Computer Generated Solutions Inc. - Overview
  • Computer Generated Solutions Inc. - Product / Service
  • Computer Generated Solutions Inc. - Key news
  • Computer Generated Solutions Inc. - Key offerings

• 12.5 CSS Corp.
  • CSS Corp. - Overview
  • CSS Corp. - Product / Service
  • CSS Corp. - Key offerings

• 12.6 Essentiel Outsourcing S.L.
  • Essentiel Outsourcing S.L. - Overview
  • Essentiel Outsourcing S.L. - Product / Service
  • Essentiel Outsourcing S.L. - Key offerings

• 12.7 Flatworld Solutions Pvt. Ltd.
  • Flatworld Solutions Pvt. Ltd. - Overview
  • Flatworld Solutions Pvt. Ltd. - Product / Service
  • Flatworld Solutions Pvt. Ltd. - Key offerings

• 12.8 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus

• 12.9 Global response Corp.
  • Global response Corp. - Overview
  • Global response Corp. - Product / Service
  • Global response Corp. - Key offerings

• 12.10 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus

• 12.11 IBN Technologies Ltd.
  • IBN Technologies Ltd. - Overview
  • IBN Technologies Ltd. - Product / Service
  • IBN Technologies Ltd. - Key offerings

• 12.12 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus

• 12.13 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus

• 12.14 Invensis Technologies Pvt. Ltd.
  • Invensis Technologies Pvt. Ltd. - Overview
  • Invensis Technologies Pvt. Ltd. - Product / Service
  • Invensis Technologies Pvt. Ltd. - Key offerings

• 12.15 ISPL Support Services
  • ISPL Support Services - Overview
  • ISPL Support Services - Product / Service
  • ISPL Support Services - Key offerings

• 12.16 Qcom Outsourcing Ltd.
  • Qcom Outsourcing Ltd. - Overview
  • Qcom Outsourcing Ltd. - Product / Service
  • Qcom Outsourcing Ltd. - Key offerings

• 12.17 Suma Soft Pvt. Ltd.
  • Suma Soft Pvt. Ltd. - Overview
  • Suma Soft Pvt. Ltd. - Product / Service
  • Suma Soft Pvt. Ltd. - Key offerings

13 Appendix

• 13.1 Scope of the report

• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist

• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$

• 13.4 Research methodology
  • Research methodology

• 13.5 Data procurement
  • Information sources

• 13.6 Data validation
  • Data validation

• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing

• 13.8 Data synthesis
  • Data synthesis

• 13.9 360 degree market analysis
  • 360 degree market analysis

• 13.10 List of abbreviations
  • List of abbreviations