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The retail banking IT spending market size is estimated to grow by USD 13.57 billion at a CAGR of 4.5% between 2023 and 2028. In today's digital age, the banking industry is witnessing a significant shift towards enhancing customer satisfaction, increasing operational efficiency, and embracing autonomous banking. Banks are leveraging advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to provide personalized services, streamline processes, and offer round-the-clock support. AI-driven chatbots and virtual assistants are becoming the new norm, enabling customers to conduct transactions and get answers to queries instantly. Moreover, the rise of autonomous banking, or Banking-as-a-Service (BaaS), is enabling third-party providers to offer banking functionalities as an add-on to their services, thereby increasing competition and driving innovation. In this evolving landscape, banks must adapt to these trends to stay competitive and meet the growing demands of their customers.
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Type
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Opportunity/Restraints
10 Competitive Landscape
11 Competitive Analysis
12 Appendix
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