UC 2.0 Services Market - Global Market Research 2015-2019

Market analysis of the unified communications market

Unified communication (UC) 2.0 provides real-time enterprise communication services such as voice, video, and web conferencing, mobility features, instant messaging, desktop sharing, speech recognition and fixed mobile convergence with minimal hardware requirements.
Technavio’s market research analyst estimates the global unified communication 2.0 services market to witness a steady growth at a rate of around 12% during the forecast period. 

Cloud-based service models have made communication more convenient and cost-effective. The increase in the popularity of enterprise mobility and bring-your-own-device (BYOD) are driving the implementation of the cloud- based UC 2.0 among enterprises. However, the concerns about the data security policies governing cloud-based delivery models would prove to be a challenge to the growth of this market.

Segmentation by application of the unified communications service market 

• Telephony (VoIP and PBX)
• Conferencing (audio, video, and web)
• Email and messaging (instant and unified)
• Collaboration applications 
• Contact centres
• Communication enabled business process (CEBP)

Segmentation by end-users of the UC 2.0 service market 

•  Enterprise
•  Government

The enterprise segment accounts for the largest market share and is further classified as IT, healthcare, telecommunications, BFSI, and others. The adoption of UC 2.0 by IT enterprises is expected to increase considerably during the market forecast period due to the usage of enterprise unified communication components by SMEs.

Geographical segmentation of the unified communications service market 

• Americas
• EMEA
• APAC