Contact Center Outsourcing Market in the APAC Region 2015-2019

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Solutions Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by End-users
07.1 Contact Center Outsourcing Market in APAC by End-users, 2014
08. Buying Criteria
09. Market Growth Drivers
10. Drivers and their Impact
11. Market Challenges
12. Impact of Drivers and Challenges
13. Market Trends
14. Trends and their Impact
15. Vendor Landscape
15.1 Key Vendors, 2014
15.2 Other Prominent Vendors
15.2.1 [24]7
15.2.2 Alorica
15.2.3 CGS
15.2.4 Convergys
15.2.5 Genpact
15.2.6 HGS
15.2.7 Infomedia Nusantara
15.2.8 NTT Solco
15.2.9 Salmat
15.2.10 Scicom
15.2.11 Sykes
15.2.12 West
16. Key Vendor Analysis
16.1 IBM
16.1.1 Key Facts
16.1.2 Business Description
16.1.3 Business Segmentation
16.1.4 Revenue Segmentation by Business Segment
16.1.5 Revenue Segmentation by Business Operation
16.1.6 Revenue Comparison of Business Segments 2012 and 2013
16.1.7 Revenue Segmentation by Geography
16.1.8 Business Strategy
16.1.9 Key Developments
16.1.10 SWOT Analysis
16.2 HP
16.2.1 Key Facts
16.2.2 Business Overview
16.2.3 Business Segmentation by Revenue 2013
16.2.4 Business Segmentation by Revenue 2012 and 2013
16.2.5 Geographical Segmentation by Revenue 2013
16.2.6 Business Strategy
16.2.7 Recent Developments
16.2.8 SWOT Analysis
16.3 Teleperformance
16.3.1 Key Facts
16.3.2 Business Overview
16.3.3 Revenue Segmentation by Program Type 2013
16.3.4 Segmentation by Program Type 2012 and 2013
16.3.5 Geographical Segmentation by Revenue 2013
16.3.6 Business Segmentation by Sector 2013
16.3.7 Recent Developments
16.3.8 SWOT Analysis
16.4 Sitel
16.4.1 Key Facts
16.4.2 Business Overview
16.4.3 Geographical Segmentation by Revenue 2013
16.4.4 Business Strategy
16.4.5 Recent Developments
16.4.6 SWOT Analysis
17. Other Reports in this Series