Global outlook of the enterprise communication infrastructure market

Technavio’s market research analysts have predicted that the global enterprise communication infrastructure market will post an impressive CAGR of more than 16% by 2020. The rise in the use of mobile devices such as smartphones and tablets has increased mobility. It also facilitates real-time tasking such as online chatting and instant messaging and also non-real-time communication services such as integrated voice mail, e-mail, and unified messaging. This has led to the increase in adoption of BYOD (bring your device) initiatives by IT organizations. This, in turn, will result in the consumerization of IT which is considered to be one of the major factors that will contribute to the growth of the market during the forecast period. IT consumerization allows employees to use their personally preferred mobile devices and personal computers instead of corporate-sanctioned devices, thereby increasing employee satisfaction and productivity.

This market research report identifies the integration of social networking into enterprise communication infrastructure as one of the major trends that will gain traction in this market in the coming years. Enterprises have started utilizing social media as a platform for marketing and communication. Though the way of communication through the integration of communication tools and social networking is yet to be standardized, enterprise social networking is already being integrated into enterprise communication infrastructure. The Americas will post a tremendous revenue of almost USD 32 billion by 2020. This market analysis identifies the presence of large enterprises, the availability of high-speed broadband networking, and the increasing number of hosted servers as major factors that will lead to this region dominating the market throughout the forecast period.

Competitive landscape and key vendors

Characterized by the presence of several multinational business communication solution providers, this market appears highly fragmented. The rise in demand for enterprise communication infrastructure among large enterprises and SMEs is likely to intensify vendor competition in the market. Established vendors have started acquiring small companies to expand their product portfolio, increase their market share, and enter new markets. Due to the rapid increase in the number of vendors, the enterprise communication system market is expected to witness more acquisitions in the next four years.

The leading vendors in the market are –

• Alcatel-Lucent
• Avaya
• Cisco
• Ericsson
• Genband
• IBM
• Microsoft
• Mitel
• NEC
• Unify
• Verizon

The other prominent vendors in the market 8x8, Aastra, Broadsoft, Configure, Corex, CSC, Damovo, Dell, Genesys, HP, Huawei, Interactive Intelligence, ITALTEL, Juniper Networks, Logitech, Mindtree, Orange, Polycom, RingCentral, ShoreTel, and Toshiba.

Segmentation by end-user and analysis of the enterprise communication infrastructure market

• Enterprises
• Government

During 2015, the enterprises segment accounted for approximately 85% of the total share and dominated the market. The estimated increase in adoption of enterprise communication products and services by IT enterprises, favorable government policies in the healthcare and BFSI industries, and the establishment of new SMEs in the IT industry will fuel the growth of the market in the coming years.

Segmentation by application and analysis of the enterprise communication infrastructure market

• Telephony (includes VoIP and PBX(private branch exchange))
• Conferencing (audio, video, and web)
• Email and messaging (instant and unified)
• Collaboration applications
• Contact centers
• CEBP (communication-enabled business process)

According to this market research and analysis, the telephony segment will dominate the enterprise communication infrastructure market throughout the forecast period and will account for about 40% of the total market share by 2020. VoIP (voice over internet protocol) allows both voice and data communications over a single network thereby reducing operational costs. Additionally, the decreasing price of IP telephony components has induced many SMEs to adopt unified communication IP (internet protocol) telephony, which will fuel the growth of the business communication system market in this segment during the forecast period.

Key questions answered in the report include

• What will the market size and the growth rate be in 2020?
• What are the key factors driving the enterprise communication infrastructure market?
• What are the key market trends impacting the growth of the enterprise communication infrastructure market?
• What are the challenges to market growth?
• Who are the key vendors in the enterprise communication infrastructure market?
• What are the market opportunities and threats faced by the vendors in the enterprise communication infrastructure market?
• Trending factors influencing the market shares of the Americas, APAC, and EMEA.
• What are the key outcomes of the five forces analysis of the enterprise communication infrastructure market?

Technavio also offers customization on reports based on specific client requirement.

Related reports

• Global Unified Communication and Collaboration Market 2016-2020
• Global Web-Based Real Time Communication Market 2016-2020
• Global Enterprise Collaboration Market 2015-2019

Enterprise communication infrastructure provides relevant data and forecasts to the end users, which are needed to make business decisions. It outlines how trends in enterprise networks influence mobility, servers, communications,  and storage. Additionally, it also analyzes user requirements, vendor strategies, technology trends, product advancements, and distribution channel activity to help facilitate the end user’s decision-making ability in the rapidly evolving market.

The report, global enterprise communication infrastructure market, is part of Technavio’s ICT research portfolio. This portfolio provides a comprehensive market analysis along with the market share, market sizing, and market segmentations covering areas such as automatic identification system, cloud computing, data center, enterprise application, IT security, ITO and BPO, and product lifecycle management. These market research reports provide a perspective on the various market opportunities and market threats along with the key trends that would influence the market growth during the forecast period. It presents insights into the changing competitive landscape and a detailed profiling and market analysis of the vendors. Also covered in the research are the key regions or countries that would have an impact on the market during the assessment years.