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The healthcare BPO market size is expected to grow by USD 17.29 billion at a CAGR of 10.87% between 2023 and 2028. Growth is driven by efforts to reduce operational costs, the rise of BPO outsourcing, and a skilled workforce. Healthcare BPO involves outsourcing functions like finance, HR, and technical support to improve efficiency and reduce expenses.The healthcare BPO market is expanding with key services like CRO, payer service, member management, provider service, and patient care and patient enrolment. It includes pharmaceutical service, patient registration, insurance verification, claims processing, and payment collection. Additional growth drivers are telehealth support, remote patient monitoring, telemedicine, transcription services, medical documentation, customer interactions, and work practices, all supported by IT services providers and BPO and IT operations, enhancing access to healthcare.This market research and growth report also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2018 to 2022.
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The market research report provides comprehensive data (region wise segment analysis), with forecasts and estimates in "USD Billion" for the period 2024-2028, as well as historical data from 2018 - 2022 for the following segments.
The market share growth by the manufacturing segment will be significant during the forecast period. The life science service segment of manufacturing in the global market can be termed as outsourcing various manufacturing processes and services related to pharmaceuticals, biotechnology products, medical devices, and other life science products.
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The manufacturing segment was valued at USD 7.31 billion in 2018. Some of the outsourcing activities of this segment include product manufacturing, packaging, labeling, quality control, and regulatory compliance. It can be further categorized into pharmaceutical manufacturing, biotechnology manufacturing, medical device manufacturing, and contract manufacturing organization (CMO) services. Hence, the outsourcing of these manufacturing processes enables healthcare companies such as Pfizer to optimize costs, improve operational efficiency, and leverage specialized expertise while emphasizing their core competencies which are expected to help to drive the growth of the segment in the forecast period.
Moreover, the outsourcing of R&D services helps to reduce cost and improve efficiency which is expected to drive the market growth of this segment. The global market segment related to life science services, especially research, and development, includes outsourcing various R and D activities to specialized service providers. These providers help pharmaceutical, biotechnology, and medical device companies in executing out research and development activities in a cost-effective and efficient manner. Some of the major offerings include clinical trial management and drug discovery management. Hence such benefits of outsourcing R&D services are expected to drive the growth of this segment during the forecast period.
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North America is estimated to contribute 40% to the growth of the global market during the forecast period.
Technavio's analysts have provided an extensive insight into the market forecast, detailing the regional trends and drivers influencing the market's trajectory throughout the forecast period. The market involves outsourcing documentation and business processes to offshore locations for data security and cost savings. In North America, healthcare infrastructure improvements, increased healthcare expenditure due to medical costs and health insurance, and favorable reimbursements drive the demand for customized and standard services. Offshore outsourcing to countries like India and the Philippines is common for client contract activities, including finance and accounting, customer care services, and provider services. However, improper planning and financial allocation can lead to litigation and severance pay. Advanced technologies like artificial intelligence (AI) and machine learning are revolutionizing drug development for chronic diseases and cancer-fighting drugs through AI-driven companies and AI-based solutions. The CRO market also benefits from personnel training and Teleperformance, Senture, and other strategic activities. Offshoring administrative functions, billing and collections, and virtual care services are ongoing trends.
The market forecasting report includes the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and trends strategies.
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Global Market Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Accenture Plc - The company is involved in offering intelligent health operations that improve patient outcomes, keep costs under control and increase consumer and provider engagement.
The report analyzes the market’s competitive landscape and offers information on several market players, including:
Market analysis and report of qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The market is a significant segment in the global BPO industry. Health companies and providers are increasingly turning to them to streamline their operations and improve patient care. The healthcare BPO market includes offerings such as revenue cycle management, medical coding and billing, patient engagement, and analytics. They help healthcare organizations reduce costs, increase efficiency, and enhance the overall patient experience. Businesses in this sector are located in offshore and outsourcing centers in countries like India, the Philippines, and Brazil. Processes such as data entry, medical transcription, and customer support are often outsourced to these centers. The use of advanced technologies like artificial intelligence and machine learning is expanding the scope of these offerings, making them more effective and efficient. The market is expected to grow at a steady pace in the coming years, driven by the increasing demand for cost-effective and high-quality healthcare services.
One of the key factors driving the market growth is the presence of skilled professionals. Factors such as outsourcing business functions and working with external vendor cost structures and economies of scale can facilitate a competitive advantage to the healthcare business.
Hence, one of the key advantages of outsourcing is the large availability of skilled healthcare professionals who have extensive expertise and experience in carrying out specific tasks and are ready to take on jobs of any complexity and size in record time. Medical outsourcing companies ensure client needs are fulfilled in the best possible way without the hassle by ensuring the availability of skilled medical professionals. Hence such factors are expected to drive the global market during the forecast period.
A key factor shaping the market growth is the emergence of cloud-computing services domains. Cloud computing is one of the most emerging trends in the global market. There is increasing adoption of newer technologies in healthcare BPO services due to their wide application in organizations.
For instance, organizations utilize cloud storage for storing critical information remotely at low rates. It enables the central administration to have control over all resources and HR activities as well as eliminates the need for users to update and maintain healthcare infrastructure. Hence such benefits are expected to drive the global market during the forecast period.
Data breaches are one of the key challenges hindering the BPO Market growth. There is an increase in the number of cyberattacks globally, resulting in the loss of sensitive patient information in healthcare organizations, and leading to data breaches in many healthcare centers. However, outsourcing companies are focusing on cybersecurity protocols to ensure the safety of their client data.
Data theft in an organization can include the illegal transfer of data, which can be confidential, financial, or personal. Some of the key information prone to data theft are electronic devices such as servers and computers and include proprietary process-oriented information, technologies, software codes, and passwords. Hence, such data breaches can significantly hinder the global market during the forecast period.
In the dynamic and complex healthcare industry, Business Process Outsourcing (BPO) has emerged as a strategic solution for organizations seeking to optimize their operations and focus on their core competencies. The Healthcare BPO market encompasses a broad spectrum of services, including offshore contracts for customised services in cancer-fighting drug discovery programs and Cro services. Cybersecurity products and services are essential to safeguard electronic health record systems and medical care facilities, ensuring patient satisfaction and regulatory compliance. Clinical process outsourcing (CPO) involves backoffice operations such as payer services, claims management, and integrated frontend services.
Human resource services, provider management, care management, and revenue cycle management (RCM) are critical functions that can be effectively outsourced. Pharmaceutical services, manufacturing services, patient epidemiology, pipeline analysis, and customer service are additional areas where BPO can bring value. Key functions like payroll, medical billing services, and revenue management solutions are often outsourced for efficiency and expertise. The healthcare regulations landscape necessitates a robust and adaptive BPO partner to ensure compliance and maintain the highest standards of care.
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Market Scope |
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Report Coverage |
Details |
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Base year |
2023 |
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Historic period |
2018-2022 |
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Forecast period |
2024-2028 |
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Growth momentum & CAGR |
Accelerate at a CAGR of 10.87% |
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Market growth 2024-2028 |
USD 17.29 billion |
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Market structure |
Fragmented |
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YoY growth 2023-2024(%) |
9.53 |
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Regional analysis |
North America, APAC, Europe, Middle East and Africa, and South America |
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Performing market contribution |
North America at 40% |
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Key countries |
US, Canada, UK, China, and Germany |
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Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
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Key companies profiled |
Accenture Plc, Cognizant Technology Solutions Corp., DATAMARK Inc., Foundever Group., GeBBS Healthcare Solutions Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., IQVIA Holdings Inc., Maxicus Inc., OMH HealthEdge Holdings LLC, Parexel International Corp., R1 RCM Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., UnitedHealth Group Inc., Wipro Ltd., and WNS Holdings Ltd. |
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Market dynamics |
Parent market analysis, Market forecasting growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period |
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Customization purview |
If our market report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Solution
7 Market Segmentation by Service
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
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