SMB Telecom Voice and Data Services Market in the US 2017-2021

Overview of the SMB telecom voice and data services market in the US

Technavio's market research report identifies that the increasing demand for mobile unified communication (UC) will be one of the primary growth drivers for the small and medium business (SMB) telecom voice and data services market in the US till 2021. Mobile and cloud unified communication (UC) solutions provide fast network speeds. This in turn, encourages mobile network operators to deliver UC applications through long-term evolution (LTE). Consequently, the popularity of voice over LTE (VoLTE) services is increasing among enterprises because it enables HD voice calling services. Additionally, the integration of VoLTE with enterprise private branch exchange (PBX) systems enhances the end-user experience by offering better quality of services at an optimum price. This benefits the SMB segment of the US enterprises that rely on voice and data services. Technavio's market research analysts predict that this market will grow at a CAGR of more than 6% by 2021.

The development of next-generation wireless infrastructure drives the number of users accessing the Internet because it enables them to access the Internet from anywhere at any time. This will boost the demand for voice and data services among consumers and business enterprises. According to our analysts, the emergence of next-generation wireless networks such as 3G, 4G, and 5G is identified as one of the key trends that will gain traction in the SMB communications market for US SMB telecom voice and data services during the predicted period.

Competitive landscape and key vendors